SHIPPING POLICY
Shipping Policy
Effective Date: September 5, 2026
At CarRotisseries.com, we make every effort to process and ship orders promptly and provide accurate shipping information. Because our products are large and heavy, many orders are shipped by freight carrier.
Please review this Shipping Policy carefully before placing your order.
Table of Contents
Shipping Fees
Order Processing
Freight Shipping Requirements
Terminal Pickup
Additional Freight Charges
Home-Based Businesses
Limited Access Locations
Shipping Coverage
Warehouse and Freight Carriers
Address Accuracy
Freight Damage and Claims
Delivery Information
Force Majeure
Business Hours
Policy Updates
1. Shipping Fees
All product prices exclude shipping costs. Shipping charges are calculated separately based on the destination, shipment weight and dimensions, delivery requirements, and applicable carrier rates.
Shipping rates are subject to change without notice. CarRotisseries.com reserves the right to update shipping charges when necessary.
For questions about shipping methods, costs, or delivery options, please get in touch with us:
Phone: (503) 895-0010
2. Order Processing
Orders generally ship within 2–4 business days after payment is processed and the order is approved for shipment.
Orders may be delayed if additional payment, address, or order verification is required.
Shipping and delivery dates are estimates only and are not guaranteed.
Delivery may take longer during holidays, peak shipping periods, or other circumstances beyond our control.
Customers may be notified of significant shipping delays when information is available.
Orders are shipped under applicable carrier terms and conditions.
To the extent permitted by applicable law, title and risk of loss transfer to the customer when the shipment is tendered to the carrier.
CarRotisseries.com is not responsible for delays caused by freight carriers, weather, natural disasters, labor disputes or strikes, customs inspections, traffic, mechanical problems, or other circumstances beyond our reasonable control.
3. Freight Shipping Requirements — IMPORTANT
Many CarRotisseries.com products are large, heavy items that ship by freight carrier.
Before placing an order, customers are responsible for confirming that the delivery address can safely accept a freight shipment.
Commercial Delivery Address
A standard commercial freight delivery address should meet all of the following requirements:
Be located in a properly zoned commercial or industrial area.
Be open and staffed during normal business hours, generally Monday–Friday, 9:00 AM–5:00 PM.
Be accessible to a standard tractor-trailer.
Have either:
A suitable loading dock, generally approximately 48–52 inches high, or
A forklift capable of unloading the shipment.
Addresses That May Require Additional Services
The following locations may not qualify for standard commercial freight delivery and may require additional charges or special arrangements:
Residential homes
Farms or ranches
Home-based businesses
Businesses with limited access
Schools and universities
Restaurants
Car dealerships
Mini-storage and storage facilities
Hospitals and medical facilities
Construction sites
Government or military facilities
Rural locations
Locations outside normal carrier service areas
Any location requiring special delivery instructions or appointment service
Customers are responsible for providing an address where the shipment can be safely received and for informing CarRotisseries.com of any special delivery requirements before shipment.
Failed delivery attempts, re-routing, re-delivery, storage, or other charges resulting from an unsuitable delivery address may be the customer's responsibility.
4. Terminal Pickup Option
If you do not have a suitable commercial delivery address, loading dock, or forklift, terminal pickup may be available.
When available, we can arrange shipment to a nearby freight terminal for customer pickup, generally at no additional delivery charge.
Terminal pickup requirements:
The customer must arrange transportation from the freight terminal.
The customer is responsible for unloading the freight from the terminal if required.
Freight must be picked up within the carrier's applicable free storage period.
Storage charges incurred due to late freight pickup are the customer's responsibility.
Terminal availability depends on the carrier and destination.
5. Additional Freight Charges
Additional charges may apply depending on the delivery address and services required.
Estimated additional charges include:
Residential delivery with liftgate and appointment: +$150
Home-based business with liftgate and appointment: +$150
Inside delivery: +$120
Limited-access delivery: +$85
Liftgate service for a commercial business without a forklift or loading dock: +$85
These amounts are estimates and are subject to change.
The freight carrier determines the final applicable charges based on the actual delivery location, accessibility, equipment requirements, and services requested.
Additional carrier charges may be billed to the customer when applicable.
6. What Is a Home-Based Business?
A home-based business is generally a business operated from a residential property where the primary business activities, management, or administration take place at the owner's residence.
For freight-shipping purposes, a home-based business is generally treated as a residential delivery location, even if the business is legally registered or operates under a commercial name.
If you operate your business from home, please get in touch with us before placing your order so we can determine the appropriate shipping option and associated charges.
7. Limited Access Locations
Limited-access locations may include, but are not limited to:
Camps
Churches and religious facilities
Schools and universities
Hospitals
Car dealerships
Construction sites
Storage facilities
Military bases
Government facilities
Rural or remote locations
Farms and ranches
Locations outside city limits
Locations requiring special appointments or delivery notifications
The freight carrier determines whether a location qualifies as limited access.
Additional charges may apply.
8. Shipping Coverage
We currently ship to the lower 48 United States.
Alaska, Hawaii, and Puerto Rico
Shipping to Alaska, Hawaii, or Puerto Rico may be available depending on the product and destination.
Please get in touch with us before purchasing for a shipping quote:
Phone: (503) 895-0010
International Shipping
International shipping is generally not available unless specifically approved in writing by CarRotisseries.com before purchase.
9. Warehouse and Freight Carriers
Shipping From: Tigard, Oregon
We may use various freight carriers and logistics providers depending on the destination, shipment requirements, availability, and price.
Carriers may include:
XPO
Estes Express
Old Dominion Freight Line (ODFL)
R+L Carriers
Other qualified freight and logistics providers
Estimated transit time is generally 2–15 business days, depending on the destination, carrier, service level, and other circumstances.
Transit times are estimates and are not guaranteed.
10. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including:
Company or business name, when applicable
Street address
City
State
ZIP code
Contact name and telephone number
Any special delivery instructions that may affect freight service
If a shipment is delayed, returned, re-routed, or requires additional delivery attempts because of incorrect or incomplete information provided by the customer:
CarRotisseries.com will contact the customer as soon as reasonably possible.
The shipment may be re-scheduled or re-shipped.
The customer may be responsible for all additional freight, storage, re-delivery, re-routing, or other carrier charges.
CarRotisseries.com is not responsible for delays, additional charges, losses, or other problems resulting from incorrect or incomplete address information provided by the customer.
11. Freight Damage and Claims
Because our products are frequently shipped via freight, customers should carefully inspect the shipment upon arrival.
Visible Damage
Before signing for delivery:
Inspect the packaging and shipment for visible damage.
Take photographs of any damaged packaging or product.
Clearly note any visible damage on the carrier's delivery receipt or delivery documentation.
Contact CarRotisseries.com as soon as possible.
If damage is visible, do not sign a clean delivery receipt without noting the damage.
Failure to document visible damage at the time of delivery may make it more difficult to pursue a claim with the freight carrier and may affect the claim's resolution.
Concealed Damage
If damage is discovered after delivery despite no visible damage being apparent at the time of delivery:
Photograph the product and packaging immediately.
Do not discard the original packaging.
Contact CarRotisseries.com within 24 hours of delivery.
Provide photographs and any other information requested to assist with the claim.
CarRotisseries.com will work with the customer and, when appropriate, the freight carrier to determine the appropriate resolution.
12. Delivery Information
Customers should monitor their email, including spam and junk folders, for tracking information and delivery notifications.
Delivery schedules may vary because of:
Carrier delays
Distance and route availability
Weather
Holidays
Freight terminal congestion
Mechanical or transportation issues
Incorrect or incomplete address information
Other unforeseen circumstances
A carrier may contact the customer to schedule or confirm delivery when appointment service is required.
Customers should be available to receive the shipment or make appropriate arrangements with the carrier.
13. Force Majeure
CarRotisseries.com is not responsible for delays, interruptions, or failures to perform caused by circumstances beyond our reasonable control, including but not limited to:
Severe weather
Natural disasters
Fires
Floods
Earthquakes
Labor strikes or disputes
Transportation disruptions
Carrier failures
Government actions or restrictions
Customs delays
Acts of war or terrorism
Other events beyond our reasonable control
14. Business Hours
Monday–Friday: 8:00 AM–7:00 PM Pacific Time
Phone: (503) 895-0010
15. Policy Updates
CarRotisseries.com reserves the right to modify or update this Shipping Policy from time to time.
Any changes will be posted on this page. The updated policy will take effect upon posting unless otherwise stated.
The version of the policy in effect at the time of an order will generally apply to that order, subject to applicable law.
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