Return & Refunds

Returns & Refunds Policy

Effective Date: September 5, 2026

At CarRotisseries.com, we stand behind the products we sell and want our customers to have a positive purchasing experience. Please review this Returns & Refunds Policy carefully before making a purchase.

By placing an order with us, you acknowledge and agree to the terms of this policy.

Table of Contents

  1. Return Eligibility

  2. Non-Returnable Items

  3. Return Authorization (RMA)

  4. Return Shipping

  5. Refunds and Restocking Fees

  6. Freight Returns

  7. Damaged or Defective Products

  8. Order Cancellations

  9. Exchanges

  10. Refund Denials

  11. Chargebacks

  12. Policy Changes

  13. Contact Information

1. Return Eligibility

Unless otherwise stated, eligible products may be returned subject to the following conditions:

  • Return requests must be submitted within 15 days of delivery.

  • Products must be unused and uninstalled.

  • Products must be returned in their original packaging, when applicable.

  • All original parts, accessories, manuals, documentation, and other included items must be returned.

  • Proof of purchase is required.

  • The product must be returned in the same condition in which it was received, except for reasonable inspection.

Products that do not meet these requirements may incur additional charges or not qualify for a refund.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Custom-made or special-order products

  • Clearance or final-sale products

  • Products that have been used or installed

  • Products damaged as a result of misuse, abuse, improper installation, modification, negligence, or failure to follow instructions

  • Products missing parts, accessories, or documentation

  • Products damaged after delivery for reasons unrelated to a manufacturing defect

If you are unsure whether your purchase is eligible for a return, please contact us before shipping the product back.

3. Return Authorization (RMA Required)

All returns require prior authorization from CarRotisseries.com.

Do not send a product back without first contacting us.

To request a return, please contact:

Phone: (971) 270-0070

If your return is approved, we will provide:

  • Return instructions

  • The appropriate return address

  • A Return Merchandise Authorization (RMA) number

  • Any additional instructions required for your return

The RMA number must be clearly included with the returned shipment as instructed.

Unauthorized returns may be refused or returned to the sender at the customer's expense.

4. Return Shipping

Unless the return is the result of an error on our part or a confirmed defective product covered by our warranty, the customer is responsible for return shipping costs.

The following conditions apply:

  • Original shipping charges are non-refundable.

  • Return shipping charges are the customer's responsibility.

  • Products must be securely and properly packaged to prevent damage during transportation.

  • The customer is responsible for any damage caused by inadequate packaging.

  • CarRotisseries.com is not responsible for products lost or damaged during customer returns.

  • We strongly recommend using a trackable shipping service and purchasing appropriate shipping insurance.

5. Refunds and Restocking Fees

Once an authorized return is received, the product will be inspected to determine whether it meets the requirements of this policy.

If the return is approved:

  • The refund will generally be processed within 5–10 business days after the return has been inspected and approved.

  • Refunds will be issued to the original payment method, unless otherwise required by law.

  • A zero restocking fee.

  • Original shipping and handling charges are non-refundable.

  • Return shipping costs are non-refundable.

  • Any applicable carrier, handling, or other fees may be deducted from the refund.

The final refund amount will depend on the condition of the returned product and the applicable charges.

6. Freight Returns

Some of our products are large, heavy, or shipped by freight carrier.

For freight returns:

  • The customer is responsible for return freight costs, unless the return is due to our error or a confirmed product defect covered by the applicable warranty.

  • The customer may be responsible for arranging freight pickup or delivery to an approved freight terminal.

  • Any freight, handling, storage, re-delivery, or other carrier charges resulting from the customer's actions may be deducted from the refund.

  • If a shipment is refused without prior authorization, the order may be treated as a return, and the customer may be responsible for all applicable return freight and other charges.

  • Failed deliveries due to an incorrect or incomplete shipping address, refusal of delivery, or the customer's inability to accept the shipment may incur additional charges and affect the amount of any refund.

7. Damaged or Defective Products

We take care to properly package and ship our products. However, freight shipments can occasionally be damaged during transportation.

Freight Damage

When receiving a freight shipment, customers should inspect the shipment carefully before signing the delivery receipt.

If visible damage is present:

  1. Photograph the damaged packaging and product.

  2. Clearly note the damage on the carrier's delivery receipt or delivery documentation before signing, when possible.

  3. Contact CarRotisseries.com within 72 hours of delivery.

  4. Provide photographs and any other information requested by us.

Failure to document or promptly report freight damage may affect our ability to pursue a claim with the carrier and may affect the resolution of the claim.

Defective Products

If you believe a product has a manufacturing defect or is not functioning properly, contact us before attempting any repairs or modifications, or returning the product.

We will evaluate the issue and determine whether it is covered by the applicable product warranty.

A product that is damaged due to misuse, improper installation, unauthorized modification, negligence, or other causes unrelated to a manufacturing defect may not qualify for warranty service or a refund.

8. Order Cancellations

Orders may generally be canceled before they ship, subject to confirmation by CarRotisseries.com.

Once an order has shipped, it generally cannot be canceled.

If a customer refuses delivery after an order has shipped, the shipment may be treated as a return. The customer may be responsible for:

  • Original shipping charges

  • Return freight charges

  • Carrier fees

  • Storage or re-delivery charges

  • Applicable restocking fees

  • Other costs resulting from the refused delivery

Any applicable charges may be deducted from the amount otherwise eligible for refund.

9. Exchanges

Exchanges may be available depending on product availability.

The following conditions apply:

  • The original product must qualify for return under this policy.

  • The customer is responsible for applicable shipping costs unless the exchange is required because of our error or a confirmed product defect.

  • Any difference in product price must be paid before the replacement product is shipped.

  • If the replacement product costs less, any applicable refund will be processed after the original product has been received and inspected.

  • Custom, special-order, clearance, and final-sale products may not qualify for exchange.

Please get in touch with us before sending a product back for an exchange.

10. Refund Denials

A refund may be denied, reduced, or subject to additional charges if:

  • The return request is submitted after the applicable return period has elapsed.

  • The product has been used or installed.

  • The product has been modified.

  • Parts or accessories are missing.

  • The product is damaged due to misuse, negligence, improper installation, or improper handling.

  • The product was damaged during return transportation due to inadequate packaging.

  • The product is returned without authorization.

  • The product is a non-returnable item under this policy.

  • Other conditions of this Returns & Refunds Policy have not been satisfied.

11. Chargebacks

If you have a concern about an order, payment, product, shipment, or refund, we encourage you to contact us first so that we can work with you to resolve the issue.

Customers should not initiate a chargeback for an issue that can be resolved directly through our customer service process.

Unauthorized or fraudulent chargebacks may result in the suspension or restriction of future transactions or account access, to the extent permitted by applicable law.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

12. Policy Changes

CarRotisseries.com reserves the right to update or modify this Returns & Refunds Policy from time to time.

Any changes will be posted on this page, and the Effective Date will be updated accordingly.

The version of the policy in effect at the time of an order will generally apply to that order, subject to applicable law.

13. Contact Information

If you have questions about returns, refunds, exchanges, cancellations, damaged shipments, or defective products, please get in touch with us:

CarRotisseries.com
Phone: (503) 895-0010
Email: info@CarRotisseries.com

Business Hours:
Monday–Friday
8:00 AM–7:00 PM Pacific Time

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