RETURNS & REFUNDS POLICY

At KS-Tools, we stand behind our products and want you to be satisfied with your purchase. Please review the policy below carefully.

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Return Eligibility

• Returns must be requested within 15 days of delivery
• Items must be unused, uninstalled, and in original packaging
• All original parts, accessories, and documentation must be included
• Proof of purchase is required

Non-Returnable Items:
• Custom or special-order items
• Clearance or final sale items
• Products damaged due to misuse, improper installation, or negligence

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Return Authorization (RMA Required)

All returns require prior authorization.

Before sending any item back, please contact:

📞 (971) 270-0070

We will provide:
• Return instructions
• Return address
• RMA number (required on all packages)

Unauthorized returns will be refused.

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Return Shipping

• Customer is responsible for return shipping costs
• Original shipping fees are non-refundable
• Items must be properly packaged to prevent damage
• KS-Tools is not responsible for lost or damaged return shipments

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Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds are issued to the original payment method
• A restocking fee (up to 20%) may apply
• Shipping charges are non-refundable

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Freight Returns

For freight shipments:

• Customer pays return freight costs
• Failed deliveries due to address issues are non-refundable
• Additional carrier fees will be deducted from refund
• Customer must arrange freight pickup or drop-off

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Damaged or Defective Items

If your item arrives damaged or defective:

• Inspect shipment before signing
• Note visible damage on delivery receipt
• Contact KS-Tools within 24 hours of delivery
• Provide photos of damage and packaging

Failure to report within 24 hours may void your claim.

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Order Cancellations

• Orders may be canceled before shipment
• Once shipped, cancellation is no longer possible
• Refused deliveries will be treated as returns
• All return fees apply

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Exchanges

• Exchanges are subject to product availability
• Customer is responsible for shipping costs
• Price differences must be paid before shipping

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Refund Denials

Refunds may be denied if:

• Item shows signs of use
• Parts are missing
• Damage occurred during return shipping
• Return window has expired

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Chargebacks

We encourage customers to contact us before filing a chargeback.
Unauthorized chargebacks may result in account restrictions.

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Policy Changes

KS-Tools reserves the right to modify this policy at any time without notice.
Current policy will always be posted on our website.

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Contact Information

📞 (971) 270-0070
Business Hours:
Monday–Friday
8:00 AM – 7:00 PM (PST)