Warranty
Manufacturer's warranty
KS-Tools products have a 90-day warranty. Suppose users encounter any issues with the product within the 90-day warranty period due to product defects or design flaws. In that case, customers are encouraged to contact the after-sales service for assistance.
The after-sales service will help customers troubleshoot the problem, provide necessary guidance, or arrange for a replacement or repair if the issue is covered under the warranty. It's essential for customers to promptly inform the after-sales service about any problems to ensure timely assistance and resolution.
- Warranty Period: If the product fails due to user negligence and not because of defects in material or design during the warranty period, it is not eligible for free warranty service.
- In such cases, users would need to pay a fee for repairing or replacing the product, and the charge would depend on the extent of damage.
Reporting Defects within One Week: Users need to report obvious and serious defects within one week of receiving the product.
Return Conditions: Users must return the product in its original condition, free from physical damage, with complete packaging. The returned product should be kept in its original status.
Replacement Process: After confirmation of the reported defects, the user can return the product. A new product will be shipped as a replacement.
Timeframe for Handling Returns: The company will handle the returned or exchanged products within seven days, excluding public holidays.
Reporting Deadline: Defect information must be reported within one week of receiving the goods.
Consequences of Late Reporting: If damage information is not reported within the specified timeframe, the responsibility for defects is not with KS-Tools.
KS-Tools is not responsible for any defects in the appearance of the goods reported after the one-week deadline.
After-sales technical support: services for the products sold and guarantees customer service response within 24 hours (except holidays)
After-Warranty Period: After the warranty period expires, all repairs or replacements are subject to a fee
Users will receive a quote for the repair fee.
Maintenance services will only commence after the user agrees to and accepts the proposed maintenance cost.
It should be noted that that the following factors cause the product damage and is not caused by the KS-Tools; the damage caused by other human factors and natural disasters are not included in the warranty scope of the company:
- Improper installation, resulting in product damage.
- Improper use caused by not operating according to the product manual.
- Product quality problems caused by installation, maintenance, alteration, disassembly, and assembly, as well as the user's misuse, collision, scratching, etc.
- An improper working environment.
- Product damage caused by the user's secondary transportation.
- Any products and accessories not produced by KS-Tools.
- Any damage caused by force majeure.
- Damaged in natural disasters and unexpected situations, such as floods, fires, man-made, etc. The above guarantees have the same legal effect on each user. Other rights may only apply to specific customers.
- Other situations that should not be covered by warranty according to law. Please contact our official customer service hotline (971-270-0070) to deal with after-sales matters.
If the product is damaged by services and accessories not authorized by our company, it is not a product quality problem of our company, and you will not be able to enjoy our after-sales service.
Email: info@gpfw.com
If you have questions or anything else you'd like to know or discuss regarding this warranty policy, please provide more details or ask for clarification.It is recommended to save the wooden crate to solve the packaging problem of return and replacement.