1. Warranty Coverage

KS-Tools, including its affiliates and subsidiaries (“KS-Tools,” “we,” “us,” or “our”), warrants that its products will be free from defects in materials and workmanship under normal use and proper installation for a period of two (2) years from the original date of delivery to the consumer (“Warranty Period”).

This Limited Warranty applies only to the original purchaser and is valid only when the product is installed, used, and maintained in accordance with KS-Tools instructions and documentation.

2. What KS-Tools Will Do

If a covered defect arises during the Warranty Period, KS-Tools will, at its sole discretion:

• Provide technical support or troubleshooting assistance
• Repair the product
• Replace the product with a new or refurbished product of equal or greater value

These remedies constitute the exclusive remedies available under this Limited Warranty, except where prohibited by law.

3. Reporting Defects & Inspection

• Customers should inspect products promptly upon receipt.
• Visible, apparent, or shipping-related damage should be reported within seven (7) days of delivery.
• Failure to report visible damage within this timeframe may affect eligibility for replacement related to shipping or handling issues.

This reporting requirement does not limit or waive a consumer’s rights under California or federal law for latent (non-obvious) defects discovered later during the Warranty Period.

4. Warranty Exclusions

This Limited Warranty does not cover damage or failure caused by:

• Improper or incorrect installation
• Failure to follow the product manual or operating instructions
• Misuse, abuse, negligence, or improper maintenance
• Unauthorized modification, alteration, disassembly, or repair
• Use of non-KS-Tools parts or accessories
• Improper working environment or unsuitable conditions
• Damage occurring during secondary transportation arranged by the customer
• Accidents, impact, scratching, or cosmetic damage not affecting product functionality
• Acts of God or force majeure, including floods, fires, earthquakes, or other natural or man-made disasters
• Services or accessories not authorized by KS-Tools.

Damage resulting from these conditions is not considered a defect in materials or workmanship and is not covered under this warranty.

5. Return & Replacement Conditions

• The product must be returned in reasonably similar condition, excluding normal wear
• All original components, accessories, and packaging should be included when reasonably possible
• KS-Tools reserves the right to inspect all returned products to confirm warranty eligibility

Customers are strongly encouraged to retain the original wooden crate and packaging to facilitate returns or replacements.

6. Processing Time

Authorized warranty repairs, replacements, or exchanges will be processed within seven (7) business days after receipt and inspection, excluding weekends and public holidays.

7. After-Sales Technical Support

KS-Tools provides after-sales technical support for products sold and aims to respond to customer inquiries within 24 hours, excluding weekends and public holidays.

8. After-Warranty Service

• Repairs or replacements may be offered for a fee
• Customers will receive a quotation in advance
• Service will begin only after the customer approves the quoted cost

9. Limitation of Liability

To the maximum extent permitted by law, KS-Tools shall not be liable for incidental, indirect, or consequential damages, including but not limited to loss of use, loss of profits, or downtime.

Some states, including California, do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

10. Implied Warranties

To the extent permitted by law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the two (2) year Warranty Period.

California law does not allow limitations on implied warranties in certain circumstances. This limitation may not apply to you.

11. California Consumer Notice

Notice to California Consumers

Under the Song-Beverly Consumer Warranty Act (California Civil Code §1790 et seq.), consumers who purchase this product in California have specific legal rights.

• If KS-Tools or its authorized service provider is unable to repair the product after a reasonable number of attempts during the applicable warranty period, California law may require KS-Tools to replace the product or refund the purchase price, subject to applicable deductions for use.
• If the product contains a defect that substantially impairs its use, value, or safety, you may be entitled to remedies provided by California law.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this warranty is intended to limit rights provided under California law.

12. Contact Information

For warranty service, repairs, or after-sales support, please contact:

KS-Tools Customer Service
Phone: 971-270-0070
Email: info@gpfw.com