Warranty
Manufacturer's warranty
KS-Tools products have a 365-day (one-year) warranty. If users encounter issues with the product due to product defects or design flaws within the warranty period, they are encouraged to contact the after-sales service for assistance.
The after-sales service will help customers troubleshoot the problem, provide necessary guidance, or arrange a replacement or repair if the issue is covered under the warranty. Therefore, it's essential that customers promptly inform the after-sales service about any problems to ensure timely assistance and resolution.
- Warranty Period: During the warranty period, if the product fails due to user negligence and not because of defects in material or design, it is not eligible for free warranty service.
- In such cases, users would need to pay a fee to repair or replace the product, depending on the extent of the damage.
Reporting Defects within One Week: Users must report obvious and severe defects within one week of receiving the product.
Return Conditions: Users must return the product in its original condition, free from physical damage, with complete packaging. The returned product should be kept in its original status.
Replacement Process: After the reported defect is confirmed, the user can return the product. A new product will then be shipped as a replacement.
Timeframe for Handling Returns: The company will handle the returned or exchanged products within seven days, excluding public holidays.
Reporting Deadline: Defect information must be reported within one week of receiving the goods.
Consequences of Late Reporting: If damage information is not reported within the specified timeframe, the responsibility for defects is not with KS-Tools.
KS-Tools is not responsible for any defects in the appearance of the goods reported after the one-week deadline.
After-sales technical support: services for the products sold and guarantees customer service response within 24 hours (except holidays)
After-Warranty Period: After the warranty period expires, all repairs or replacements are subject to a fee
Users will receive a quote for the repair fee.
Maintenance services will only commence after the user agrees to and accepts the proposed maintenance cost.
It should be noted that the following factors cause the product damage and are not caused by the KS-Tools; the damage caused by other human factors and natural disasters are not included in the warranty scope of the company:
- Improper installation, resulting in product damage.
- Improper use is caused by not operating according to the product manual.
- Product quality problems can be caused by installation, maintenance, alteration, disassembly, assembly, user misuse, collision, scratching, etc.
- An improper working environment.
- Product damage caused by the user's secondary transportation.
- Any products and accessories not produced by KS-Tools.
- Any damage caused by force majeure.
- Damaged in natural disasters and unexpected situations, such as floods, fires, and man-made disasters. The above guarantees have the same legal effect on each user. Other rights may only apply to specific customers.
- Other situations are not covered by warranty according to law. For after-sales matters, please contact our official customer service hotline (971-270-0070).
Suppose the product is damaged by services and accessories not authorized by our company. In that case, it is not a product quality problem of our company, and you will not be able to enjoy our after-sales service.
Email: info@gpfw.com
If you have questions or anything else you'd like to know or discuss regarding this warranty policy, please provide more details or ask for clarification. It is recommended that the wooden crate be saved to solve the packaging problem of return and replacement.