SHIPPING POLICY
SHIPPING POLICY
Shipping Fees
All prices exclude shipping costs. Shipping charges are calculated separately based on destination, weight, and carrier rates.
Disclaimer: Shipping rates are subject to change without notice. KS-Tools reserves the right to update pricing at any time.
For questions about shipping methods, costs, or delivery options, please contact:
đź“ž (971) 270-0070
Order Processing
• Orders ship within 2–4 business days after payment is processed
• Customers may receive delay notifications
• Delivery dates are estimates only and not guaranteed
• Orders may be delayed due to verification requirements
• Shipping may be delayed during holidays
• All purchases are made under a shipment contract
• Risk of loss and title transfer to the customer once the carrier receives the shipment
Legal Disclaimer: KS-Tools is not responsible for delays caused by carriers, weather, natural disasters, labor strikes, customs inspections, or events beyond our control.
Freight Shipping – IMPORTANT
This item ships via freight carrier.
Commercial Address Requirements
Delivery address MUST meet ALL of the following:
Zoned commercial or industrial
Open Monday–Friday, 9:00 AM – 5:00 PM
Accessible by tractor-trailer
Equipped with a loading dock (48”–52”) or forklift
Excluded Addresses
• Residential homes
• Farms or ranches
• Businesses with limited access
• Home-based businesses
• Schools
• Restaurants
• Car dealerships
• Mini storage units
• Hospitals
• Businesses not meeting freight requirements
Disclaimer: Customer is responsible for confirming the address meets freight requirements. Failed delivery attempts, re-routing, or re-delivery fees are the customer’s responsibility.
Terminal Pickup Option
If you do not have a commercial address, forklift, or dock, we can ship to the nearest freight terminal for pickup at no additional cost.
Disclaimer: Customer must pick up freight within the carrier’s free storage period. Storage fees charged by the Fr freight forwarders are the customer’s responsibility.
Additional Freight Charges (If Applicable)
• Residential + Liftgate + Appointment: +$150
• Home-based business + Liftgate + Appointment: +$150
• Inside delivery: +$120
• Limited access delivery: +$85
• Liftgate service for businesses without forklift or loading dock: +$85
Legal Disclaimer: These charges are estimates. The freight carrier determines final fees and may vary based on location and accessibility.
What is a home-based business?
Businesses operating within residential zones are typically limited to small‑scale, home‑based activities—such as online services, consulting work, or artisanal production—that do not create noticeable traffic, noise, or structural changes affecting nearby properties. A home‑based business is one in which the primary operational, managerial, and administrative functions occur within the owner’s residence. While this model offers considerable flexibility, it also requires adherence to local zoning regulations and thoughtful management of household distractions to maintain productivity and neighborhood compatibility.
Limited Access Locations Include
• Camps
• Churches and religious facilities
• Schools and universities
• Hospitals
• Car dealerships
• Construction sites
• Storage units
• Military bases
• Government facilities
• Rural or outside city-limit locations
• Farms
• Any location requiring appointment or delivery notification
Shipping Coverage
• We ship to the lower 48 states only
• Alaska, Hawaii & Puerto Rico: Call (971) 270-0070 before purchasing
Disclaimer: International shipping is not available unless approved in writing.
Warehouse & Carriers
• Shipping from: Tigard, Oregon
• Carriers: XPO, XRO, Estes Express, and other logistics providers
• Estimated transit time: 2–15 business days
Address Accuracy
Please provide a complete and accurate delivery address.
If a shipment is returned due to incorrect information:
• KS-Tools will contact the customer
• Shipment will be re-sent
• Customer pays all additional shipping fees
Legal Disclaimer: KS-Tools is not responsible for delays, losses, or damages caused by incorrect address information.
Damage & Claims
• Inspect shipment before signing
• Note any visible damage on delivery receipt
Claims Policy:
Failure to document damage at delivery may void any claim.
Concealed damage must be reported within 24 hours of delivery.
Delivery Information
• Check email and spam folder for tracking
• Delivery times may vary due to:
Carrier delays
Distance
Holidays
Weather
Unforeseen events
Force Majeure Clause:
KS-Tools is not liable for delays or failures caused by events beyond reasonable control.
Business Hours
Monday–Friday: 8:00 AM – 7:00 PM (PST)
đź“ž (971) 270-0070
Policy Updates
KS-Tools reserves the right to modify this policy at any time without notice.
Current terms will always be posted on our website.