FAQ's
Shipping Information
We currently ship to the lower 48 states. Unfortunately, we do not ship to Alaska or Hawaii at this time.
Shipping Costs
Product prices do not include shipping. To get an accurate shipping quote, simply enter your shipping address at checkout and choose your preferred shipping method.
If you already have your own freight carrier, you’re welcome to arrange shipping yourself or pick up your order locally. If you need help with shipping arrangements, just contact us and we’ll be happy to assist.
Shipping Time
Most orders arrive within 2–10 business days, depending on your location and the shipping method selected.
Where We Ship From
All orders are shipped from our warehouse in Tigard, Oregon.
Our Shipping Carriers
We work with XPO, Estes Express, Old Dominion Freight Line (ODFL), R+L Carriers, and other trusted logistics companies to provide reliable shipping options throughout the lower 48 states.
You may notice that some of our products are priced lower on CarRotisseries.com than on eBay or Amazon. The main reason is that selling through third-party marketplaces involves additional fees and costs, which can affect the final selling price.
When you purchase directly from our website, you’re buying from us without those marketplace costs, so we’re able to offer a more competitive price.
We want to give our customers the best value possible while providing the same quality products and warranty support, whether you find us through our website or another marketplace.
CarRotisseries.com is based in Oregon, a state with no state sales tax. That means when you purchase directly from us, you generally won’t see state sales tax added to your order.
It’s one of the advantages of buying directly from our Oregon-based business. However, tax laws vary by state, and some states may require customers to pay use tax on purchases. If you’re unsure, we recommend checking with your state’s tax authority.
For security reasons, we don’t accept credit card payments online for orders picked up at our Tigard location.
If you’re picking up your order in person and would like to pay by credit card, payment must be made at the time of pickup. This helps us keep your transaction and order secure.
Yes! We’re happy to help load your rotisserie. We have two forklifts at our Tigard location and can safely load your rotisserie into your truck or trailer at pickup.
Yes! We have an assembled rotisserie available at our location for you to see and inspect in person. You’re welcome to take a closer look at the equipment and ask any questions before making your purchase.
2-Year Warranty Policy
All CarRotisseries.com products are covered by a 2-year limited warranty from the date of purchase.
During the warranty period, if a product experiences a failure caused by a manufacturing defect, defective materials, or a design defect, please contact our after-sales service team. We will review the issue and determine the appropriate warranty solution.
What Is Covered
The warranty covers defects resulting from:
Manufacturing defects
Defective materials
Product design defects
Failures that occur under normal and proper use
If a covered defect is confirmed, CarRotisseries will determine the appropriate remedy, which may include providing replacement parts, repairing the product, or replacing the product, depending on the nature and severity of the problem.
What Is Not Covered
The warranty does not cover damage or failure caused by improper use, misuse, negligence, accidents, unauthorized modifications, improper installation, or failure to follow the product's operating and safety instructions.
Damage resulting from user negligence or misuse is not considered a warranty claim. If repairs or replacement parts are required due to such damage, the applicable costs will be the responsibility of the customer.
Repairs After the Warranty Period
Once the 2-year warranty period has expired, any repairs, replacement parts, or maintenance services will be provided at the customer's expense.
We believe in complete transparency. Before any paid repair or maintenance work begins, CarRotisseries.com will provide an estimate of the applicable costs. No paid repair work will be performed without the customer's approval and acceptance of the quoted cost.
Defects Reported Within 7 Days of Delivery
If you discover an apparent and significant defect within 7 days of receiving your product, you must notify our after-sales service team and provide clear photographs or video demonstrating the issue.
After reviewing and confirming the reported defect, CarRotisseries.com may authorize the return of the product for repair or replacement.
For a return or exchange to be accepted, the product must:
Be in its original condition, except for the confirmed defect
Have no additional physical damage
Include all original components and accessories
Be returned with the original packaging whenever possible
Be properly packaged to prevent additional damage during transportation
Once an approved return is received, CarRotisseries.com will process the repair or replacement within 7 business days, excluding public holidays.
Damage or Defects Not Reported Within 7 Days
Customers are responsible for inspecting their products promptly after delivery.
If visible damage, defects, or other delivery-related issues are not reported to CarRotisseries.com within 7 days of receiving the product, the product will be considered accepted in its delivered condition. CarRotisseries.com will not be responsible for subsequently reported cosmetic or appearance-related defects that should reasonably have been identified upon delivery.
This 7-day reporting period does not limit the customer's rights regarding defects that are otherwise covered by the applicable 2-year warranty but could not reasonably have been discovered during the initial inspection.
How to Contact Us
If you believe your product has an issue covered by the warranty, please contact CarRotisseries.com at (503) 895-0010 or email us at info@CarRotisseries.com.
Please include your order information, a brief description of the problem, and photos or a video of the issue when possible. Our after-sales service team will review your claim and let you know what to do next.
CarRotisseries.com
If you’re experiencing technical difficulties while submitting your order, please don’t worry. Our website is completely secure, and your personal information is protected.
If you’re still having trouble, our customer service team is happy to help you complete your order. Simply email us at info@carrotisseries.com or call us at (503) 895-0010, and we’ll be glad to assist.
They are made with the exact specifications. But the AROT4500GD is gear-driven and comes with a hand-crank mechanism.
The Hand Crank Mechanism makes rotating the bodyshell of your car extremely easy comfortable.
Dimensions are: 60”L X 30”W X 16”H
The weight of AROT4500LB is 577 lbs.
The weight of AROT4500GD (Gear-Driven Rotisserie) is 610 lbs.
CarRotisseries.com Warranty Policy
At CarRotisseries.com, we stand behind the quality of our products and offer a 2-year warranty on our products.
What Our Warranty Covers
If your product has a problem caused by a manufacturing defect, faulty materials, or a design issue during the warranty period, please contact our after-sales service team as soon as possible. We’ll review the issue and help determine the best solution.
What Our Warranty Does Not Cover
The warranty does not cover damage or problems caused by misuse, negligence, improper installation, accidents, or other issues that are not related to the product’s materials or design.
If a product has been seriously damaged due to user negligence or improper use, repair or replacement costs may apply.
Repairs After the Warranty Period
Once the 2-year warranty has expired, repairs and replacements are available at the customer’s expense. We’ll provide you with a repair or replacement quote before any work is started. Repairs will only begin after you approve and accept the quoted cost.
Products With Serious Defects Upon Delivery
If you notice an obvious or serious defect within 7 days of receiving your order, please contact our after-sales service team and provide photos or video showing the issue, along with your warranty card.
After we review and confirm the defect, we may arrange for the product to be returned and a replacement to be shipped.
To qualify for a return or exchange, the product must be in its original condition, without physical damage caused after delivery, and the original packaging should be complete and intact.
We will process approved returns or exchanges within 7 days, excluding public holidays.
Important Notice
Please inspect your order as soon as you receive it and report any visible damage or defects within 7 days. If an appearance or cosmetic issue is not reported within this timeframe, it will be considered to have occurred after delivery, and CarRotisseries.com cannot be held responsible for appearance-related defects reported later.
If you have any questions about your warranty or need help with a product issue, please contact us. We’re happy to help.